Shipping policy

Last updated: October 15, 2026

Where we ship

We ship to addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or internationally. We'd like to — it's a matter of getting the freight math right, and we'll post here when it changes.

What shipping costs

The free shipping threshold is calculated on the order subtotal after any discounts and before tax.

When your order ships

Orders placed by 12:00 p.m. Mountain Time on a business day ship the next business day. Orders placed after that, or on a weekend or holiday, ship the following business day. Business days are Monday through Friday, excluding federal holidays. We do not ship on weekends or holidays.

We roast in small batches, and on rare occasions a coffee sells out between your order and our packing bench. If that happens we email you the same day with the options: wait for the next roast, swap to another coffee, or take a full refund.

How long delivery takes

We ship from Idaho via USPS. Typical transit is 2–5 business days depending on distance. Transit time is the carrier's, not ours, and weather and carrier backlogs can add days during the holidays. Order by December 20 for delivery by December 24.

Tracking

You'll get a shipping confirmation email with a tracking number as soon as the label is created. Tracking can take up to 24 hours to show movement after the label prints — that's normal and doesn't mean the package is sitting still.

Address accuracy

Please double-check your shipping address at checkout. We ship to the address exactly as entered. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll refund the product cost minus shipping, or reship at your cost — your choice.

If you catch a mistake, email hello@stubborndog.coffee immediately. If the order hasn't shipped, we'll fix it.

Lost, stolen, and damaged packages

Once a package is marked delivered by the carrier, it's in your hands. We're not responsible for packages stolen after delivery, but tell us anyway — we'll help you file a carrier claim and we'll work with you on it.

If a package is damaged in transit, or tracking stalls for more than 7 business days with no delivery, email hello@stubborndog.coffee with your order number and, for damage, a photo. We'll replace the order or refund it.

Returns

Coffee is a perishable food product, so we don't accept returns or exchanges. If your order arrives damaged, defective, or isn't what you ordered, we'll make it right — see our Terms of Service for how to reach us.

Local pickup

Boise-area customers can skip shipping entirely. Choose Local Pickup at checkout and there's no shipping charge. We'll email you when your order is packed and ready, usually the next business day.

Pickup is in Boise by appointment. We'll include the pickup address and a window of times in your ready-for-pickup email — reply to it and we'll confirm a time that works. Please bring your order confirmation. Orders not picked up within 14 days are refunded in full; we'd rather the coffee get drunk fresh.

Questions

Email hello@stubborndog.coffee. We read everything and we answer fast.